"Won't be working with dbrand until that original tweet is deleted" - Marques Brownlee responds after accessories brand makes "racist" tweet

Popular tech YouTuber Marques Brownlee has commented on the controversy surrounding dbrand. For context, on April 10, 2024, the accessories brand responded to a customer's complaint, who stated that a MacBook skin they purchased a few months ago had failed to retain its color after a few months of use. They said:

The gadget case and skin manufacturer responded by making fun of the customer's name, tweeting:

The company has received significant backlash for the social media update, with netizens labeling the tweet "racist."

Marques Brownlee took to X earlier today (April 11, 2024), to announce that he won't work with dbrand unless the controversial tweet gets deleted. He wrote:

Marques Brownlee also stated that apologies on the internet "come in pairs," and that he was asking the company to "reflect" on the situation through the second apology:

On April 11, 2024, dbrand responded to the situation via tweet, stating that it "escalated quickly." They admitted that making fun of the customer's name was a "huge fumble." The company added that they apologized to the individual directly and offered $10,000 as a "gesture of goodwill."

They wrote:

However, dbrand stated that they would not stop making fun of their customers' names because they had done so "for over a decade":

In addition to Marques Brownlee, fellow tech YouTuber Zack "JerryRigEverything" has also commented on the controversy. According to him, people "should be happy" for the customer who received $10,000 after dbrand mocked their name.