Worldwide reports of the Overwatch 2 "hero customization unavailable" errorhave taken the internet by storm. The Season 9 mid-season patch for OW2, which brought forth a whole wave of meta changes, has also brought unprecedented bugs and errors.
Overwatch 2 "hero customization unavailable" error isn't entirely a new error code. It has surfaced in the previous season and even seasons before that.
This article will provide an in-depth preview of the potential causes for this error and explore all possible solutions to bypass it.
The potential cause for the Overwatch 2 "hero customization unavailable" errorcan be traced to the addition of a new Hero whose cosmetics aren't officially activated in the game yet. Previously, the addition of Mauga into the game files caused a similar outburst among players.
We speculate that the code for a brand-new Hero, potentially Venture, could have possibly been added to the game files, causing such an error after the mid-season update patch.
However, this error can also be caused by internet outages, corrupted game files, and other similar issues. We will explore a few temporary fixes to bypass the error if it's client-side. If the error stems from a server-side issue, wait for an official patch to fix the problem.
Here are some fixes you can implement for the Overwatch 2 "hero customization unavailable" error:
First and foremost, verify the integrity of your internet connection. You might trigger this issue in your game if you have a faulty connection. Inconsistent internet connectivity and a fluctuation in one's packet reception are some of the prime sources for errors in the game.
If you're suffering from an internet outage, contact your internet service provider (ISP) and amend the issue.
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