Your rights to return items if they're faulty, wrong or unwanted

You may have qualms with some of the presents you receive this year.

Whether an item doesn't fit, it's faulty, it's not your style or you simply don't want it, there are ways to receive a full refund or switch it for another.

The most familiar method is returning with a receipt. However, it's not always easy to determine what your rights are when bringing back items to a store.

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Consumer champion Helen Dewdney, who runs website thecomplainingcow.co.uk, sets out how to save your seasonal cheer if the following things go wrong.

You are sent a faulty item

Under the Consumer Rights Act 2015 you are entitled to goods that are free from defects, of satisfactory quality, match the description and last for a reasonable length of time, Express reported.

If in breach, you're entitled to a full refund up to 30 days from purchase. After that, your rights are reduced, although you should still be offered a repair or replacement instead. In both cases, you should not have to pay return postage if you bought online.

A delivery was damaged

Your contract is with the retailer, not the courier, so complain to them. Helen said: "Some stores may fob you off. Don’t let them get away with it because it’s their responsibility."

You change your mind

If you bought something online you have a 14-day cooling-off period from the day after you received the goods. You then have a further 14 days to send it back.

Whether you have to pay return postage will depend on the retailer’s terms and conditions (unless the item is faulty, of course).

If you bought the item in store then it will depend on the retailer’s policy.